Refund and cancellation policy

Spreadfold is sold per event. You create an event and upload to it for free, and pay to activate it: only then do its guest and client links work. This page says when that payment can be undone. It is part of our terms of service.

Cancelling before you share

If you change your mind, write to support@spreadfold.com within 7 days of paying. As long as the event's guest and client links have never been switched on, we refund the payment in full. The event stays in your account, unactivated, and you can activate it later.

You do not have to cancel anything to stop using Spreadfold. There is no subscription and no monthly fee: an event you never activate is never charged for, and its photos are removed 30 days after you last upload to it.

After the event has been shared

Once the guest or client link has been switched on, the event has been delivered and the payment is not refundable, except in the case below.

If something is broken on our side

If an event does not work because of a fault in Spreadfold, tell us within 14 days of paying. We will fix it, and if we cannot, we refund that event in full whether or not it has been shared. Examples of a fault on our side:

• guests or the client cannot open the link for a long stretch because the service is down;
• photos you uploaded are lost or corrupted by us;
• selfie search does not work for the event and we cannot repair it.

Things that are not a fault on our side: photos not uploaded, an event created with the wrong name or package, a guest link never shared, or a change of mind after the event has been delivered.

Moving up a package

When an event moves to a larger package, you pay the difference between the two prices. That difference follows the same rules as above. An event can never move to a smaller package, and the price difference is not refunded for photos you did not use.

How to ask, and how long it takes

• Write to support@spreadfold.com from the email address of the studio account, with the event name and the receipt number.
• We reply within 2 working days.
• An approved refund is sent back to the same card, UPI ID or bank account the payment came from. It is processed within 3 working days and usually reaches you 5 to 7 working days later, depending on your bank.
• We do not refund in cash, to a different account, or as credit.

Chargebacks

If you think a payment is wrong, write to us first. We would rather refund you directly than have a bank decide it months later, and we are quick about it.

Who to contact

Saivineeth Vuppala, trading as Spreadfold, Chirala, Andhra Pradesh 523155, India. support@spreadfold.com.